The Kenyan top hospital, Kenyatta National Hospital has finally taken an action after one person complained how he was frustrated at the facility while trying to discharge his kin who was admitted at the facility for days.
According to the complainant, he claimed that one official at the Kenyatta national hospital handling section 4C surgical discharge from the facility was so rude.
Despite him showing all the documents necessary for the discharge of his patient. The Social Health Authority Official neglects him forcing him to spend another day at the facility where he was charged about two thousand shillings for his extra stay.
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On the following day, he was asked to pay the money and proceed for the discharge. Interestingly, the same lady who was supposed to handle his case demanded an apology from him.
This apology was supposed to be written and Signed by his area Chief. The move made the complainant to take to social media where Kenyans demanded action from the management.
Well, the hospital has acknowledged the mess and has suspended the lady with immediate effect pending investigation. The complainant money was refunded and was discharged.
Here is the full Statement From the Complainant.
Thank you Kenyatta National Hospital . This is how the other hospital was supposed to respond.
The complaint:
By Kinoti Joseph,
I’m currently stuck at Kenyatta National Hospital (KNH), Surgical Ward 4C, and I honestly don’t know what else to do.
The SHA officer handling discharges at the 4D office is very rude, corrupt, and abusive.
Since yesterday, I’ve been waiting in line to have my child discharged.
This officer keeps ignoring the queue and only attends to people she personally calls aside – people she seems to know.
We’ve been here since yesterday, yet she just walks out, brings in others, processes them fast, and leaves the rest of us stranded.
When I politely told her that what she was doing was unfair, she got angry, banged her office door, and later called me in.
Inside, she fined me Ksh 2,070, saying my baby overstayed an extra day after discharge.
I immediately rushed to Malipo Center downstairs and paid the amount, but when I came back, she said she wouldn’t discharge my baby unless I wrote an apology letter to her, stamped by the area Chief!
I never insulted her or caused a scene – I only questioned her favoritism and suspicious behavior. Right now, my baby is being held at KNH just because I refused to bow to corruption and humiliation.
I’m pleading for help. Can the relevant authorities please intervene?
This is unfair, and no parent should go through this kind of frustration when their child is in hospital.
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